Handling resistance to new policies from long-tenured employees
We're implementing new controls that change how long-standing processes work. Experienced employees are pushing back saying "we've always done it this way." How do you overcome this resistance?
1 Answers
This is about acknowledging expertise while explaining new requirements. Approaches that work: 1) Acknowledge their experience is valuable - "Your knowledge helps us implement this well," 2) Explain the regulatory/risk driver - external pressure is harder to argue with, 3) Involve them as SMEs in developing the HOW, even if the WHAT is non-negotiable, 4) Address underlying concerns (is it about workload, capability, fear of change?), 5) Provide extra support during transition, 6) Document the gap between current state and requirement clearly. Sometimes a conversation about consequences of non-compliance (regulatory action, personal liability) helps, but use this carefully.
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